Delete your Cima Fit account
You can delete your Cima Fit account at any time. Deleting is immediate and permanent: it can't be undone, and we can't bring the data back.
Deleting the app from your phone doesn't delete your account. Use one of the ways below.
In the app
- Open Cima Fit and log in.
- Tap Profile in the bottom bar and scroll to Your data.
- Want a copy first? Tap Download my data.
- Tap Delete account, enter your password and tap Delete my account forever.
You're logged out on every device straight away.
Without the app
Cima Fit also works in any web browser: open Cima Fit, log in and follow the same steps. Forgot your password? Use Forgot password? on the login screen.
Log in on the web and use Send feedback (Profile → Send feedback / Report a bug) to ask us to delete it, or simply delete it yourself with the steps above.
What gets deleted
Everything in your account, at the moment you confirm:
- Your account: username, first name, email address, password (stored as a hash) and sign-up details. Every login on every device, and any password-reset links.
- Your preferences: goal, experience, equipment, schedule, and any injuries or limitations you typed in.
- Your training: plans, workouts, every set you logged, your own exercises, programs, plan changes and check-ins.
- Body data: bodyweight, measurements, protein logs, and body or progress photos.
- Coach chats, feedback and bug reports (with any screenshots), and questions you asked the Help center.
- Usage events, your daily AI usage counts, and rest-timer alert settings.
- A paid subscription, if you have one, is cancelled at the same moment. Any AI credits you still have are deleted with the account (they are non-refundable, see the Terms).
What's kept, and for how long
- Crash and error reports: technical details of app errors (the error message with emails and tokens removed, the screen, the app version, your device and browser type, and your former account number) are kept for up to 30 days. After that, only the bare account number stays in that error's count of people affected; it links to nothing once the account is gone.
- Security counters and server logs: short-lived counters used to limit login attempts (by network address or account number) clear within 2 days. Our hosting provider keeps basic request logs (time, page, status, account number) for a short period.
- Backups: encrypted database backups made before you deleted your account expire within 30 days. We don't restore deleted accounts from them.
- Payment records: only if you ever paid. The payment processor keeps its own records of charges as the law requires.
More detail is in the Privacy Policy. Questions? use Send feedback in the app (Profile → Send feedback).